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General FAQS

No, it's freaking delicious!! It tastes like if truffle and sriracha had a baby.

- The OG and White Truffle limited release are mild/medium heat hot sauces sitting at around 2500-3000 SHU.

- TRUFF Hotter Hot Sauce is about 2-3x the heat level of the original formula. About 5000-7000 SHU to be exact.

- The Arrabbiata Sauce delivers a gentle kick of heat instead of dropping a full-on spice bomb. You’ll feel enough heat on the finish of each bite to know that it’s there, but the focus is really on flavor.

- The Spicy Mayo has a mild kick and is sure not to overpower the flavor of your meal.

- Our Pomodoro Sauce, TRUFF Mayo, and Black Truffle Oil have no heat at all.

Our hot sauce, pasta sauce, and truffle oil are both gluten-free and vegan.

Our mayo is gluten-free.

We sourced the finest ingredients to change the way you think about mayo. That’s why both of our mayos are made with organic eggs, 100% sunflower oil, and plenty of black winter truffles.

Yes. Please make sure to refrigerate our hot sauce, mayo, and pasta sauce after opening.

Our truffle oil and salt do not need to be refrigerated.

Yes, each bottle or jar comes in its own box - perfect for a gift!

All orders are shipped out from our West Coast facility via DHL, UPS, USPS or FedEx. Your order will be fulfilled and shipped within 1-2 business days. Once your order is shipped, it normally takes 3-5 business days for your order to be delivered depending on your region. For international orders, please allow 7-21 business days for delivery.

Don’t hesitate to reach out to us via the onsite chat if your order is delayed or if you have any other shipping-related concerns.

We’re here to help!

As soon as your order is shipped, tracking will be emailed to the email address you have provided. You can track your package from the link provided in this email.

You can easily cancel or change your "Subscribe & Save" Truff Auto-Ship subscription at any time. To cancel or change your active subscription, please do one of the following:

- Your order confirmation emails have links to your order. You can manage your subscription from there.

- You can also reach out to us at support@truff.com at any time - the TRUFF Support Team would be happy to assist you with managing your subscription.

Please check out the link here!

https://www.getfondue.com/cash-back-faq

We are sad to hear that your order arrived damaged - terribly sorry for any inconvenience this may have caused!

Please contact our customer service team with your order number and a photo of the damaged item by:

We will take care of you. 🙌

We provide a satisfaction guarantee with your order so we will be sure to take care of you.
Please email us at support@truff.com or reach out to us via our on-site chat.

TRUFF Subscription FAQS

Choose your delivery frequency and receive automatic recurring shipments at 15% off.
Yes. Subscriptions can be paused, skipped, or canceled anytime before your next renewal.
Yes. We send renewal reminder emails 14 days before each scheduled charge.
Yes. Subscribers can manage products and delivery timing through their customer portal.

TRUFF Rewards FAQS

TRUFF Rewards have ended as of 7/24/26. For any questions regarding this, please reach out to support@truff.com

Onward Shipping Protection FAQs

We’ve partnered with Onward to provide our customers with carbon neutral shipping protection and our 90-day satisfaction guarantee on your purchase. When you add Onward to your order, you’ll be protected against lost, stolen or damaged packages. You’ll also have 90 days after your purchase to trial your TRUFF products. If you are dissatisfied with your TRUFF products, Onward will work with us to make it right or refund your purchase.
Onward is an on-demand concierge service that covers our customers in the event they have shipping issues or are dissatisfied with their first purchase. If you add Onward to your order, you’ll be able to file a claim with just a few clicks and have the option of receiving a refund or a reorder based on the type of claim. Your claim will be reviewed for approval within an hour.
You can quickly file a claim through the email that Onward sends you after you place your order, or you can file here.
Onward has partnered with Cool Effect, a 501c non-profit climate change organization, to neutralize carbon emissions from your shipments covered with Onward. When you add Onward to your order, you’ll be automatically taking action against climate change.
You’ll have 90 days from the order date to file a claim.
Not a problem! Any replacement orders that are placed by Onward are still insured by Onward.